Course Outline
- The Role of the Supervisor
- Setting Goals, Making Plans, Improving Cost
- Problem Solving and Managing Information
- Organizing an Effective Department
- Test 1 – TUESDAY, SEPT. 17
- Staffing
- Training and Developing Employees
- Leadership Skills, Styles and Qualities
- Effective Employee Communications
- Test 2 – TUESDAY, OCT. 8
- Understanding and motivating People at Work
- Counseling and Performance Management
- Control: Monitoring and Improving Results
- Appraising Employee Performance
- Test 3 – TUESDAY, OCT. 29
- Managing Groups, Building Teams, Resolving Conflicsts
- Managing a Diverse Workforce
- Employee Safety & Health, and Labor Relations
- Test 4 (Final Exam)
Newstrom, John W., Supervision: Managing for Results, 10th Ed., 2013, McGraw-Hill. ISBN 9780078023170.
Course Documents (Private)
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Envelope Stuffing – One piece or batch flow
LINKhttp://www.youtube.com/watch?v=DR_wX0EwOMM
12 Lessons Steve Jobs Taught Guy Kawasaki
12 Lessons Steve Jobs Taught Guy Kawasaki
LINKhttp://www.youtube.com/watch?v=cFdCzN7RYbw
Science of Persuasion
http://www.fastcoexist.com/3021713/youre-not-alone-most-people-hate-open-offices
You’re Not Alone: Most People Hate Open Offices
8 Surefire Ways to Demotivate Your Employees
What happens when Big Data meets human resources? The emerging practice of “people analytics” is already transforming how employers hire, fire, and promote.
http://fxn.ws/11Qoc71
Read more: http://www.foxnews.com/us/2013/05/07/intel-worker-cries-after-being-subjected-to-kick-me-prank-suit-says/?intcmp=obnetwork#ixzz2THVSQmIb
Read more: http://www.foxnews.com/us/2013/05/07/intel-worker-cries-after-being-subjected-to-kick-me-prank-suit-says/?intcmp=obnetwork#ixzz2THVSQmIb
San Diego jury awards woman $186 million in bias case against AutoZone
LINKhttp://www.youtube.com/watch?v=49p1JVLHUos&list=FL7AoujVn6ImYPcbucSvR2bw&index=4
Tom Sachs Ten Bullets
LINK
Steve Jobs on asking for help:
LINKhttp://www.youtube.com/watch?feature=player_embedded&v=zkTf0LmDqKI
Hawthorne Effect:
LINKhttp://www.youtube.com/watch?v=W7RHjwmVGhs